Privacy Policy

1. Information We Collect

Information You Provide

• Name and contact information (email, phone number)
• Company information and job title
• Messages and communications with our team
• Account credentials and preferences
• Payment information (processed securely by third-party providers)

Automatically Collected Information

• IP address and geolocation data
• Browser type, operating system, and device information
• Pages visited and time spent on our website
• Referral source and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and maintain our web scraping services
• Process requests and deliver scraped data
• Communicate with you about our services
• Improve our website and service offerings
• Analyze usage patterns and optimize performance
• Prevent fraud and ensure service security
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processing: Wise for international payments and bank transfers
• Hosting Services: Hostinger for VPS infrastructure and website hosting
• Email Services: Google Workspace (Gmail) for business communications

These third parties are contractually obligated to protect your information and only use it for providing services to us. We ensure that appropriate data processing agreements are in place in accordance with GDPR requirements.

5. Your Rights Under GDPR

Under the General Data Protection Regulation (GDPR) and Estonian data protection laws, you have the following rights:

• Right of Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we process your information
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: File a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)

To exercise these rights, please contact us at hello@sian-agency.online. We will respond to your request within 30 days as required by GDPR.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Personalize your experience
• Authenticate users and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

7. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Fulfill legitimate business interests

8. International Data Transfers

SIÁN OÜ is based in Estonia, a member state of the European Union. Your data is primarily processed within the EU/EEA, which ensures a high level of data protection under GDPR.

When we transfer data outside the EU/EEA (for example, when using certain third-party services), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequacy decisions from the EU Commission
• Other legally approved transfer mechanisms under GDPR Article 46

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Emailing you about significant changes
• Posting a notice on our website
• Updating the "Last updated" date at the top of this policy

10. Contact Information

If you have questions about this privacy policy or our data practices, or wish to exercise your GDPR rights, please contact us: